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FAQ

Please do not hesitate to ask us anything. We want to hear from you and help you in any way we can!

How do I place an order online?
It’s very simple. Click on the products you like and place them in your bag. When you are ready to check out, fill in your credit card information. If you have a coupon code, please enter it and voila! Get ready for healthy, beautiful skin and hair.

Do you accept international orders?
We currently ship orders to the U.S. (excluding Alaska & Hawaii) and Puerto Rico.  However, if you are not in these territories but would still like to try our products you are welcome to send us a pre-paid shipping slip and we will gladly ship to you.

What is your return policy?
No questions asked. If you are not satisfied with our products, please fill in our return form, send us back the products with any promotions or gifts you might have gotten in their original packaging within two weeks. The only thing you will be in charge of is the shipping & handling. If you shopped with us and received free shipping, unfortunately we will have to charge you for the shipping and handling.

Why should I register?
By registering you can save time while you shop with us. You can have quicker and easier checkouts, receive coupons and special offers.

How do I get a promo code?
Register with us to receive mailing information on coupons and specials.

How can I contact you?
Simply fill out our contact us form and we will get back to you ASAP.

Does the shampoo or conditioner weigh down my hair?
No. Our shampoo, conditioner and mask will nourish and moisturize your hair without weighing it down.

Are your hair products color-safe?
Yes, all our products are color-safe and will not strip your hair color.

What is the consistency of the shampoo?
Our shampoo has a light-weight, creamy consistency, and our conditioner is thick and creamy.

Can I leave the mask on overnight?
Absolutely! Joyce actually recommends leaving it on overnight as an intense hair treatment. Wrap your head with a towel wrap or shower cap. She says it’s the best treatment on her hair and you will get the results of salon quality without spending the money at the salon.

What is the shelf life of the products?
Products last at least 2 years but in some cases can last even longer.

Can I use the shampoo on my wig?
Absolutely! It’s gentle enough and won’t strip or damage wigs or extensions.

Is the body butter greasy?
No. Even though it’s infused with Joyce’s Miracle Blend it does not eave you feeling sticky or greasy.

Can I put the Pure4 oil on my face or will it make me break out? 
Every case is individual, but Pure4 actually controls acne. Joyce says that she also has oily skin on her T-zone and her Pure4 is her little miracle to combat the stubborn pimples.